Use your support time for the things that crop up: configuration changes, minor fixes, updates, troubleshooting and routine technical work.

Most requests are dealt with very quickly, and normal support work is completed within two working days.

Because we already know your Drupal and CiviCRM setup, you don't have to explain the system from scratch every time.

We usually begin with around one hour per month and review the arrangement after six months.

If you consistently need more support, we increase the allowance. If you need less, we reduce it.

That way, you're paying for the level of support you actually use.

We also use support time to keep Drupal, CiviCRM, modules and extensions up to date and deal with routine maintenance before small issues become bigger ones.

If something turns into a significant development project, we'll quote for that separately.